Global capability centres
Dedicated, multi-time-zone delivery centres for 24/7 support, engineering and innovation.
Stage 4 of 4Operate: run, assure and improve
Go-live is the start, not the end. We run and improve the applications and infrastructure you depend on, under clear service levels, from global capability centres that work across time zones, and we keep quality engineering in the loop for every release.
When to start here
- Support is stretched across too many vendors and contracts
- Incidents repeat because nobody owns the root cause
- You need round-the-clock cover without building a large in-house team
- Releases are slowed down by manual testing
What you have at the end
Stable, measured serviceL1 to L3 support against agreed SLAs, with reporting you can act on.
Continuous improvementProblems fixed at the root, enhancements delivered alongside run.
Confident releasesAutomated regression, performance and security testing before every change.
Services in this stage
Operate
Managed Application Services
We run the applications your business depends on under clear service levels: monitoring, fixing, updating and improving them, from our global capability centres across time zones, so your own teams can focus on what comes next.
What we offer
- L1, L2 and L3 supportService desk through to expert resolution and root-cause analysis.
- Maintenance and enhancementsBug fixes, compatibility updates and new features.
- SLA-based managed operationsAgreed service levels, reporting and service reviews.
- End-to-end SAP and Oracle supportFunctional and technical support for enterprise platforms.
How we work
- 1TransitionKnowledge transfer and a controlled handover from the incumbent.
- 2StabiliseClear the backlog and bring incidents under control.
- 3RunDeliver against SLAs with transparent reporting.
- 4ImproveRemove recurring problems and automate routine work.
What it achieves
- Fewer, shorter incidents
- Predictable support costs
- Applications kept current and secure
- Round-the-clock cover across time zones
Platforms and tools
- ServiceNow
- Jira
- SAP
- Oracle
- Salesforce
Operate
Infrastructure and Cloud Operations
We manage the infrastructure underneath your applications: data centres, cloud platforms, networks and the digital workplace, monitored around the clock and secured to the standards your regulators expect.
What we offer
- Infrastructure managementServers, storage, virtualisation and data centres.
- Cloud operations and monitoringManaged AWS, Azure and Google Cloud estates.
- Network and security servicesLAN, WAN, SD-WAN and perimeter security.
- Digital workplaceEnd-user devices, collaboration tools and service desk.
How we work
- 1BaselineInventory, monitor and document the estate.
- 2StandardiseApply consistent builds, patching and controls.
- 3AutomateUse infrastructure as code and self-healing runbooks.
- 4OptimiseRightsize capacity and reduce cost continuously.
What it achieves
- Higher availability
- Lower infrastructure cost
- Faster provisioning
- A secure, compliant estate
Platforms and tools
- VMware
- Cisco
- Dell
- HPE
- Huawei
- Microsoft
- Terraform
- Ansible
Operate
Quality Engineering and Managed QA
Quality engineering finds problems before your customers do. We assure functionality, performance and security across web, mobile, enterprise and cloud applications, with automation built into your delivery pipeline.
What we offer
- Test strategy and automationFrameworks, tooling and continuous testing in CI/CD.
- Functional and regression testingManual and automated coverage of business processes.
- Performance and security testingLoad, stress and vulnerability testing before release.
- Mobile, accessibility and biometrics testingDevices, assistive technology and identity systems.
- UAT and release assuranceSupport for business acceptance and go-live decisions.
How we work
- 1Analyse requirementsShape a risk-based test strategy around business needs.
- 2AutomateBuild maintainable test suites and integrate them with CI.
- 3ExecuteRun functional, performance and security testing.
- 4Report and resolveGive actionable findings and work with developers on fixes.
What it achieves
- Defects found earlier and cheaper
- Faster, safer releases
- Systems that hold up under load
- Lower post-deployment costs
Platforms and tools
- Selenium
- Playwright
- Cypress
- Appium
- JMeter
- LoadRunner
- Postman
- Jenkins
- SonarQube
Specialist offerings
Focused offerings that sit alongside the operate services.
Application support and maintenance
Monitoring, fixes, updates and enhancements to keep applications current.
Global capability centres
Dedicated delivery centres that combine technology infrastructure with skilled professionals, working across time zones for continuous support, engineering and innovation.
- Step 1
Set up and plan
Shape the centre around your business objectives, scope and governance.
- Step 2
Build the team
Recruit and train skilled people, and put efficient processes in place.
- Step 3
Evolve
Keep adding capability through new technology and process improvement.
- Access to a global talent pool across domains and technologies
- 24/7 operations for continuous support and faster time to market
- Centres of excellence with reusable accelerators
- Lower cost through operational efficiency
Common questions
Can you take over from our current provider?+
Yes. We run a structured transition with knowledge transfer, shadowing and reverse shadowing before taking full responsibility.
?Can you take over from our current provider?
Yes. We run a structured transition with knowledge transfer, shadowing and reverse shadowing before taking full responsibility.
Do you manage hybrid estates?+
Yes. Most clients run a mix of on-premises and cloud infrastructure, which we manage as one service.
?Do you manage hybrid estates?
Yes. Most clients run a mix of on-premises and cloud infrastructure, which we manage as one service.
Which applications do you test?+
Web, iOS and Android, enterprise, cloud, IoT and embedded software.
?Which applications do you test?
Web, iOS and Android, enterprise, cloud, IoT and embedded software.
Can you work inside our delivery pipeline?+
Yes. Automated suites run in your CI/CD tooling so every build is tested.
?Can you work inside our delivery pipeline?
Yes. Automated suites run in your CI/CD tooling so every build is tested.
Talk to us about operate
Tell us where you are and where you need to be. We will bring the right people to the first conversation.